License information

Amami NZ Limited

FSP525846 holds a licence issued by the Financial Markets Authority. to provide financial advice.

Amami NZ Limited

575 State Highway 1, Wellsford 0975

Romy@amami.co.nz

0212228157

Nature and Scope of Engagement:

Insurance

Amami provides advice to our clients about their life insurance and health insurance. Our financial advisers provide financial advice in relation to life insurance and health insurance.

We only provide financial advice about products from certain providers:

• For life and health insurance, we work with three companies – Partners Life, AiA, and Accuro.

How we operate….

Amami Provides advice on:

• Life
• Trauma
• Disability short and longer term
• Health
• Business insurances:
  • Business ownership protection
  • Key person protection
  • Business liability
  • Owners income protection.

To ensure that our financial advisers prioritise the client’s interests above their own, we follow an internationally recognised professional advice process to ensure our recommendations are made on the basis of the client’s goals and circumstances.

Conduct

Amami, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013
relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially
  influenced by our own interests
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice
  Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for
  Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable
  advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the
Financial Markets Authority website at https://www.fma.govt.nz.

Remuneration (what do our services cost?)

Amami does not charge fees, expenses or any other amount for the financial advice provided to its clients. The FAP receives commissions based on the business you place with the providers we work with.

Commissions:

Individual and Business:

Typically, we are remunerated by way of commissions received directly from product providers (example below).

As we get to know you and what is important, we will provide more specific information in relation to any remuneration
we receive as a result of any advice we provide. In line with the spirit of professional disclosure below are some
guidelines.

Type	Range
Upfront (upon implementation)	50-230% first year’s premium
Ongoing	20-50% subsequent year premium
Dealer group arrangements	No direct payments from NewPark, only optional services provided.

Example:

should you place insurances from our recommendations with an annualised premium of $1,000 p.a. we would be remunerated
in the range of $500-2,300 in the first year and $200-$500 in subsequent years for providing our professional services.

Referral Agreement:

We refer clients to Tower or other providers and potentially receive a commission on clients that the referree provides
advice to.

Aggregator group:

Amami is part of a dealing group. Remuneration can flow to the business from product providers via the Dealer Group,
this is based on production of the group as a whole and Amami. The Business can also receive other services or benefits
(related to being a FAP) from the dealer group.

Advisers are paid directly through agreements with product providers. Amami does not compensate with a bonus or direct
payment to advisers.

Conflicts of interest

We take any perceived or real conflicts of interest very seriously and have a dedicated policy for dealing with such issues whereby we avoid, disclose and/or manage any conflicts so that our client’s interests are placed first and foremost.

For life insurance and health insurance, Amami and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Amami and your financial adviser. The amount of the commission is based on the amount of the premium.

We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance adviser.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Amami monitors these registers and provides additional training where necessary. Amami performs an annual review of our compliance programme.

Complaints handling and dispute resolution

If you are not satisfied with our financial advice service you can make a complaint by emailing Romy@amami.co.nz, or by
calling: 0212228157.

When we receive a complaint, we will consider it following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact FSCL. FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.
You can contact FSCL by emailing complaints@fscl.org.nz, or by calling: 0800 347 257. You can also write to them at:

• PO Box 5967
• Wellington 6140

Privacy/Data Collection….

To give our clients the very best advice we need to collect personal information about their financial circumstances. In the digital age that we live in, we take our responsibilities under the Privacy Act 2020 very seriously. Some key points:

• We only collect information relevant to the nature and scope of the advice we are providing.
  The accuracy of this information to our advice is critical, this is where we need your help.
• Once collected we will protect any client information.
• You can request any personal information or ask for it to be amended at any time.
• We will only share information where it is necessary to do so in providing the agreed services provided. If this is not part of our normal business we would only consider this with your express consent to do so. However, there are some third parties you may not be aware of that we may need to share your information with such as:
  • Financial Markets Authority (FMA) – the Regulator of financial services in New Zealand; and
  • External compliance agencies we may engage for quality assurance purposes.
• We have policies and procedures for dealing with any data breaches ASAP.
• Any information no longer needed will be destroyed securely.

You can find out more in our Privacy Statement.